We prioritize your privacy protection
Last updated on Month XX, 2025
Intro
Readdle Limited (“Readdle” or “we”) welcomes you on our website documents.io (“Website”).
This Privacy Notice describes which of your personal data the Website collects, how stores, processes, and uses it, and what happens when you use the Website.
When you use our iOS or iPadOS application “Documents”, your personal data is processed in accordance with the Privacy Notice for Documents.
We understand you care about your privacy, and we appreciate the trust you place in us. To justify that trust, we embed the latest data security standards, improve our awareness of privacy matters, and comply with the General Data Protection Regulation and other privacy laws.
Table of Contents
Data Sharing with Third Parties
Data Transfer Outside the European Economic Area
European Economic Area and United Kingdom Residents
Do Not Sell My Personal Information
About Us
| Controller | Readdle Limited Company number: 630281 Glandore Business Centres, 26-27 Fitzwilliam Place, Fitzwilliam Hall, Dublin 2, D02T292, Ireland | ||
|---|---|---|---|
| Data Protection Officer | Privacity GmbH Neuer Wall 50, 20354 Hamburg, Germany | ||
| rdsupport@readdle.com – for general inquiries | |||
| dpo@readdle.com – for privacy inquiries |
About You
When you visit our Website, you become our user (“User”). Please note that we do not knowingly process the personal data of Users under the age of 18. If you are such a User or you are a legal representative of such a User, please contact us.
Personal Data
Sources of Data
We receive data when you visit our Website and interact with it, depending on your actions on the Website.
We may also, although we do not necessarily do so, receive data from third parties. For example, we collect analytics data at the Website with the help of third-parties providers via cookies. It depends on your settings.
Lawful Bases for Processing
To process your personal data, we rely on the following lawful bases:
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performance of the contract — for the processing of personal data necessary for the negotiating on, conclusion, and performance of a contract with you;
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legal obligation — for the processing of data as required by applicable laws or if requested by a law enforcement agency, court, supervisory authority, or another state-authorized public body;
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legitimate interest — for the processing necessary for the development of our services, taking into consideration your interests, rights, and expectations;
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consent — for additional processing for specific purposes.
Personal Data on the Website
Subscription Data
We may collect and process data you provide when subscribing to our waiting list for the web application by Documents.
| Data | Reasons for Processing | Lawful Basis | Data Storage |
|---|---|---|---|
| Marketing mailing regarding the release | Consent | Stored until you unsubscribe or up to 2 (two) months after the release |
Technical Data
Similar to many other websites, we collect certain data about our Users when you visit our Website, such as IP address, browser type, and device type. We also use cookies and similar technologies to collect additional data, including device identifiers and detailed statistics about how you interact with the Website (e.g., your Browse patterns over time).
For more details please refer to our Cookie Policy.
Support Requests Data
When you address your request for support, we collect some information to help you.
| Data | Reasons for Processing | Lawful Basis | Data Storage |
|---|---|---|---|
| Name | Assistance with and response to your request | Performance of contract | Stored during communication and for six (6) years after the last communication on the ticket. |
| The product you have issues with | |||
| Subject of the letter | |||
| Message | |||
| The product you have issues with | Improvement of the Website and our products | Legitimate interest | Stored during communication and for six (6) years after the last communication on the ticket or until you object to the processing |
| Subject of the letter | |||
| Message |
Data Sharing with Third Parties
We may share your personal data with third parties without causing you any harm and in strict compliance with applicable laws. Additionally, we have put in place organizational and technical measures to secure your personal data during its transfer to third parties.
To share your data, we rely on the following lawful bases, such as consent, compliance with the law, and performance of a contract, depending on the specific circumstances.
| Third Party | Description |
|---|---|
| Analytics tools | We use analytics tools to understand and promote our business. |
| Contractors | We cooperate with contractors to operate, develop, and improve the functionality of the Website, fulfill your support requests, etc. We sign data processing agreements with them and impose various security measures to ensure your data is safe. |
| Services our team uses | We use CRM systems, messengers, and other services in our organization to provide you with our services. |
| State authorities, courts, law enforcement agencies, etc | We may be obliged to transfer some of your data to tax authorities, courts, law enforcement agencies, and other governmental bodies: to comply with a government request, court order, or applicable law; to prevent unlawful use of the Website; to protect against claims of third parties; to help prevent or investigate fraud. |
| To get a detailed list of the third-party recipients of your personal data, contact us. |
Data Transfer Outside the European Economic Area
The personal data we collect is stored on the US servers, which participate in the Data Privacy Framework and European Economic Area (“EEA”) servers, which fall under the General Data Protection Regulation.
We may share personal data with the recipients in the USA and other countries, including non-EEA ones, ensuring that your data is protected and processed in accordance with the General Data Protection Regulation.
To share the data outside the EEA, we rely on the adequacy decision by the European Commission or the Data Privacy Framework participation of the recipient. If the recipient does not participate in the Data Privacy Framework and its country is not deemed to provide an adequate level of protection for your personal data, we adopt Standard Contractual Clauses based on legislation assessments for data protection during transfer and storage.
You can read more detailed measures to protect your personal data here.
Security Measures
We routinely conduct Data Protection Impact Assessments to guarantee the implementation of adequate technical and organizational measures. These measures aim to prevent accidental or unlawful destruction, loss, alteration, and unauthorized disclosure of, or access to, personal data transmitted, stored, or otherwise processed.
To enhance the protection of your personal data, we employ HTTPS and encryption, establish segmented group and individual access (as necessary), conduct monitoring security audits, implement a corporate VPN, and adhere to formally approved internal policies, including those for password management and physical access.
Furthermore, we consistently monitor the state of the art of our technologies and diligently maintain backups. Additionally, all our contractors are bound by contractual obligations that comply with GDPR requirements.
You can contact us in case of any questions regarding security issues.
Here you can find information about the specific steps we mentioned above:
| Physical measures | |
|---|---|
| Limited access to premises | |
| Organizational measures | |
| Policies and instructions Password policy Monitoring and physical access policy Contractual obligations and corporate VPN Internal security policy Access control policy | Transfer protection Data protection agreements Standard contractual clauses Data Privacy Framework |
| Contractor and staff training | Agreements Non-disclosure agreements Data protection agreements |
| Regular access and policy review | |
| Code review | |
| Technical measures | |
| Encryption Technologies: Encryption in transit Backup encryption | Backup: Regular backup of the entire system Redundant operation of the critical services in multiple data centers controlled by a high-availability system |
| Multi-factor Authentication | |
| Static Code Analysis | Quality Assurance |
| Vulnerability Management | Dependency and Supply Chain Vulnerability Check |
Data Subjects Rights
European Economic Area and United Kingdom Residents
As a data subject, you have the right to access, manage, and control your data either directly or by submitting a request to us. This section outlines these rights and explains how you can exercise them based on your place of residence.
| Right | Description |
|---|---|
| Right to access | You can request an explanation of the processing of your personal data. |
| Right to rectification | You can change the data if it is inaccurate or incomplete. |
| Right to erasure | You can send us a request to delete your personal data from our systems. We will remove them unless otherwise provided by law. |
| Right to restrict the processing | You may partially or completely prohibit us from processing your personal data. |
| Right to data portability | You can request all the data you provided to us and request to transfer data to another controller. |
| Right to object | You may object to the processing of your personal data. |
| Right to withdraw consent | You can withdraw your consent at any time. |
| Right to file a complaint | If your request was not satisfied, you could file a complaint to the regulatory body. |
| To exercise your rights, please contact us. | |
| For EEA residents: We will answer your request within one (1) month. If your request is not satisfied, you can submit a complaint to your local Data Protection Authority. You may find it here. | |
| For UK residents: We will answer your request within one month. If your request is not satisfied, you can submit a complaint at the Information Commissioner’s Office via number 0303-123-1113 or go online at www.ico.org.uk/concerns. |
United States Residents
Your rights vary depending on the state of your residency, as indicated below.
| Right | Description | Area | |
|---|---|---|---|
| Right to access | You can request an explanation of the processing of your personal data. | California Virginia Ohio Colorado Nevada Massachusetts | Minnesota New York North Carolina Pennsylvania Delaware Utah |
| Right to correct | You can change the information if it is inaccurate or incomplete. | California Virginia Colorado Nevada Delaware | Massachusetts Minnesota New York North Carolina |
| Right to delete | You can send us a request to delete your personal data from our systems. | California Virginia Ohio Colorado Massachusetts | Minnesota New York North Carolina Pennsylvania Utah |
| Right to portability | You can request all the data that you provided to us, as well as request to transfer data to another controller. | California Virginia Ohio Colorado Massachusetts | Minnesota New York North Carolina Utah |
| Right to opt out of sales | The right to opt out of the sale of personal data to third parties. | California Virginia Ohio Nevada Massachusetts Minnesota | New York North Carolina Pennsylvania Delaware Colorado Utah |
| Right to opt out of certain purposes | The right to opt out of processing for profiling/targeted advertising purposes. | Colorado Connecticut Indiana Montana | Tennessee Texas Utah Virginia |
| Right to opt out of the processing of sensitive data | The right to opt out of the processing of sensitive data. | California | |
| Right Against Automated Decision Making | A prohibition against a business making decisions about a consumer based solely on an automated process without human input. | California Virginia Colorado Massachusetts | Minnesota North Carolina New York |
| Private right of actionRight to lodge a complaint | If your request is not satisfied, you can file a complaint to the regulatory body. | by default | |
| To exercise your rights, please contact us. | |||
| We will answer your request within 30 to 60 days, depending on the state and legislative requirements. If your complaint is not satisfied, you can submit a complaint with the Federal Trade Commission. | |||
| Note: Some states do not have their own privacy laws. The rights of residents of such states are governed by U.S. federal law. If your state is not on the list, please contact us. |
Do Not Sell My Personal Information
California residents, under the California Consumer Privacy Act (CCPA), possess the right to opt out of the “sale” of their personal information by entities governed by the CCPA.
We do not sell your personal information to anyone, nor do we use your data as a business model.
Ensuring your privacy is our utmost priority, and we are dedicated to safeguarding it.
We adhere to the CCPA by providing California residents the option to opt out of any potential future sale of their personal information. If you wish to register your preference that we do not sell your data in the future, please contact us.
Do-Not-Track Requests
California residents visiting our Website have the option to request that we do not automatically collect and track information related to their online browsing activities across the Internet.
These requests can usually be made via web browser settings that manage signals or other mechanisms, enabling consumers to express their preferences concerning the collection of personal data about their online activities over time and across third-party websites or online services.
We currently do not have the ability to honor these requests. However, we may update this Privacy Notice as our capabilities evolve.
Canada Residents
| Right | Description |
|---|---|
| Right to access | You can request an explanation of the processing of your personal data. |
| Right to rectification | You can change the data if it is inaccurate or incomplete. |
| Right to delete | You can send us a request to delete your personal data from our systems. We will remove all data except of what we are obliged to store in compliance with the law requirements. |
| Right to data portability | You can request all the data you provided to us and request to transfer data to another controller. |
| Right to object opt-out | You may object to the processing of your personal data. |
| Right to withdraw consent | You can withdraw your consent at any time. |
| Right not to be subject to automated decision-making | You can object to being subject to automated-based processing to know if there are consequences concerning them due to such processing. |
| Right to lodge a complaint | If your request is not satisfied, you could file a complaint to the regulatory body. |
| To exercise your rights, please contact us. | |
| We will answer your request within thirty (30) days. If your complaint is not satisfied, you can submit a complaint to the Office of the Privacy Commissioner of Canada. |
Privacy Notice Updates
The Privacy Notice and the relationships falling under its effect are regulated by the General Data Protection Regulation. Please note that the laws and requirements for processing personal data can evolve. In the event of changes, we will release an updated version of the Privacy Notice on our Website to reflect these modifications.
If we make substantial changes to the Privacy Notice or the Website that affect your data privacy rights, we will notify you by email or display information on the Website and ask you to read it. You will be notified in advance, and if you continue to use the Website after these changes take effect, it will be considered that you have consented to and accepted the revised Privacy Notice.